Government Regulators

Know your rights. Escalate complaints to the right authority.

How Regulator Escalation Works
1

File Complaint

Submit your complaint on IndiaComplaintBox with evidence

2

Company Response

Wait for the company to respond within the SLA window

3

Escalate

If unresolved, escalate through the 4-stage pipeline

4

Submit to Regulator

One-click submission to the relevant government regulator

Indian Regulators Directory

RBI

RBI

Reserve Bank of India

Grievance Portal

India's central bank regulates banking, payment systems, and financial institutions. File complaints about banks, NBFCs, payment platforms, and digital wallets.

BankingFinancePaymentsDigital WalletsNBFCs
14448
helpline@rbi.org.in
30 days for bank response, then RBI Ombudsman

TRAI

TRAI

Telecom Regulatory Authority of India

Grievance Portal

Regulates the telecommunications sector including mobile services, broadband, and DTH. Handles complaints about call drops, billing disputes, and service quality.

TelecomBroadbandDTHInternet Service
1800-110-0091
ap@trai.gov.in
7 days for telecom operator response

IRDAI

IRDAI

Insurance Regulatory and Development Authority of India

Grievance Portal

Regulates and promotes the insurance industry. Handles complaints about claim rejections, policy mis-selling, delayed settlements, and premium disputes.

Life InsuranceGeneral InsuranceHealth Insurance
155255
complaints@irdai.gov.in
15 days for insurer response, then IRDAI Ombudsman

RERA

RERA

Real Estate Regulatory Authority

Grievance Portal

Regulates real estate sector under each state. Handles complaints about project delays, quality issues, registration violations, and builder fraud.

Real EstateConstructionProperty
Varies by state
Varies by state RERA office
60 days for dispute resolution

FSSAI

FSSAI

Food Safety and Standards Authority of India

Grievance Portal

Regulates food safety and standards. Handles complaints about food contamination, adulteration, labeling violations, and unhygienic conditions.

FoodBeveragesRestaurantsFood Delivery
1800-112-100
info@fssai.gov.in
Investigation within 14 days

CPGRAMS

CPGRAMS

Centralized Public Grievance Redress and Monitoring System

Grievance Portal

Government of India portal for public grievances against any central government department or ministry. A catch-all portal for government-related complaints.

Government ServicesPublic ServicesCentral Government
011-23013424
darpg@nic.in
30 days for acknowledgment, 60 days for resolution

National Consumer Helpline

NCH

National Consumer Helpline (NCH)

Grievance Portal

India's dedicated consumer helpline operated under the Department of Consumer Affairs. Provides guidance, information, and facilitates complaint resolution across all sectors.

All Consumer SectorsE-commerceRetailServices
1800-11-4000
nch-ca@nic.in
21 days for resolution attempt

Ready to Escalate?

File your complaint first, then use the escalation button on your complaint page to submit directly to the appropriate regulator.

File a Complaint